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Fuel

What is octane? And what does high octane mean? Toggle accordion content

Basically octane is a measurement that indicates how much compression a fuel can take before before it ignites. So the higher the octane number, the harder it is for a fuel to ignite and damage the engine.

Why are gas prices so high? Toggle accordion content

We hear this question a lot. To help understand gas prices, we have a page dedicated to it: Understanding gas prices.

Or visit our blog PumpTalk for more information.

Where can I find auto propane near me? Toggle accordion content

Automotive or auto propane is also known as liquefied petroleum gas and is available at several stations across Canada.

Select Petro-Canada locations offer auto propane.

Can you mix premium and regular gas in a car? Toggle accordion content

The short answer is yes. You can. It's always best to put the recommended gas in your car (check your owner's manual for this) but if you forget or make a mistake, there won't be any long-term effects to your car.

Having said that, if you regularly use a lower octane level than the manual recommends, you may hear knocking in your engine. Then you should definitely increase the octane level to the recommended level.

Mobility

Where can I sign in to my Petro-Canada Mobility account? Toggle accordion content

For Petro-Canada Mobility login, please visit Petro-Canada Mobility website

Where can I find info on Petro-Canada Mobility plans? Toggle accordion content

For Petro-Canada Mobility plan information, please visit Petro-Canada Mobility website

Is there a Petro-Canada mobility coupon code? Toggle accordion content

There is no Petro-Canada Mobility coupon code.

Visit the Petro-Canada Mobility website for all current plans and pricing

Where can I buy a Petro-Canada SIM card? Toggle accordion content

Petro-Canada Mobility sells SIM cards at all Petro-Canada stores.

Find a location

Visit Petro-Canada Mobility website

EV

How fast can I charge my plug-in hybrid or electric car? Toggle accordion content

Charging speeds reach between 4 km and 30 km of range per minute of charging. Each of our EV charging stations offer up to a maximum of 200kW or 350kW of power output, depending on the station.

There are plenty of factors that could affect charging speed; for example:

your vehicle’s maximum charging capacity
the state of charge and condition of the vehicle battery
the outdoor temperature
the number of vehicles charging at the location simultaneously

How do I pay for charging? Toggle accordion content

You can pay using our Petro-Canada EV app or directly at the charging stations.

Our charging stations use tap (contactless payment technology) to help make your charge as efficient as possible. You can pay with the following tap-enabled methods:

Debit
Credit
Apple Pay
Google Pay

Through our Petro-Canada EV app, you can pay with the following methods:

Credit
Apple Pay
Google Pay

Simply follow the instructions on the charger or mobile screen and you'll be ready to charge.

Why did you install electric vehicle chargers? Toggle accordion content

Keeping people moving is what we do, and we know that Canadians needs are evolving. We want to help you along your journey; it's why we built a cross-Canada network of EV fast charge stations. To keep you moving toward what matters most to you.

What type of charger is featured at your stations? Toggle accordion content

Our EV fast chargers are DC fast chargers, also known as level 3 or 3+. Our chargers provide the two universal standard connectors – CCS & CHAdeMO. These chargers are currently capable of offering up to 350kW at most sites.

Does your EV fast charger work with my electric vehicles? Toggle accordion content

Yes, as long as your vehicle is compatible with level 3 charging. Our EV fast chargers are compatible with all plug-in electric vehicles that have a CCS or CHAdeMO connection. For Tesla Model S and X owners, you’ll need a CHAdeMO adaptor (available through the manufacturer and many Tesla authorized retail locations) to charge at our locations.

Will a DC fast charger harm or "over charge" my vehicle? Toggle accordion content

These systems have been designed and tested to be compatible with all vehicle types that accept a CCS or CHAdeMO connection without damaging your vehicle’s battery. Check out your vehicle manual for specific battery/power capacity and charging instructions.

What if I have trouble using the charger? Toggle accordion content

Please contact an associate on site, or contact our Customer Service team though chat or 1 (800) 668-0220.

What should I do if I want to provide feedback or a complaint? Toggle accordion content

Please call our Customer Service team through chat or call us at 1 (800) 668-0220.

Can I earn or redeem Petro-Points for my EV charge? Toggle accordion content

No, not at this time.

Is my Petro-Canada EV account the same as my Petro-Points account Toggle accordion content

No, these accounts are separate. Your Petro-Canada EV account is for the EV app only. You can’t use your Petro-Points account for EV charging.

If I start my charging session on the charging device, will I be able to monitor my session on the app? Toggle accordion content

Only charging sessions initiated on the app will be visible within the app.

Get in touch.

Toll-free phone

8 am – 8 pm ET

1 (800) 668-0220

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Customer service is currently closed. Please contact us during operating hours.

Live web chat

8 am – 8 pm ET

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