Petro-Canada is not responsible for lost, stolen or damaged cards. Petro-Canada will exercise reasonable effort to ensure cards reported as lost or stolen are cancelled as soon as possible after receipt of the request. Replacement card requests are managed during Petro-Canada's customer service network's normal hours of operation which are 8 a.m. to 8 p.m. eastern time Monday to Friday, excluding holidays. Petro-Canada will issue a new card containing the balance outstanding at the time Petro-Canada receives the request to replace the card.
Number of bonus litres available varies by promotion. Membership in the Petro-Points program and an online account are required in order to register for bonus savings. Once you register your card, it will become balance protected in the event that it is lost, stolen or damaged.