The OTP is a single-use PIN sent to the driver's phone to authorize transactions at Petro-Pass card-lock locations, enhancing security and preventing fraud.

The OTP ensures that only the driver who receives the code can complete the transaction, significantly reducing the risk of fraud or skimming.

OTP increases security and fraud protection, ensuring transactions are handled by the right person and providing peace of mind throughout the transaction process.

Drivers are protected from fraud, the process is easy to switch to and use, and there's no need to memorize a PIN as it's sent directly to their phone.

Yes, adding a single layer of security rather than multiple ensures that staff can easily adopt the use of OTP.

OTP can be used for fuelling transactions at Petro-Pass cardlock locations. OTP is not currently supported at all Petro-Canada retail sites or for convenience store purchases; drivers should be prepared to use their static PIN where required.

Ensure your account has access to manage “My Drivers.” Only the assigned role can access Driver Management. SuperUsers on your accounts have the ability to assign roles. 

If you do not have a SuperUser, please email a request to [email protected]. 

Adding My Drivers Module to SPOL

Please contact your Petro‑Canada Account Representative or fuel provider to confirm your SPOL access and ensure your drivers are set up correctly.

It is simple and easy to get drivers onto OTP with our SuperPass Online (SPOL) portal. We encourage all customers to visit SPOL and utilize the resources in the Get Help section to begin the process. To log onto SPOL, go to https://superpass.suncor.com

Drivers will not be able to fuel until they are verified and have opted in to receive passcodes via SMS. If the status remains a red X in SPOL, we recommend resending the verification text.

We offer a solution that allows multiple drivers to use OTP with a single SuperPass card. Up to 50 drivers can be assigned to one card, each with a unique phone number.

No. The card reader will prompt for the last four digits of the driver’s phone number. Only the driver whose digits match will receive the one time passcode

1. After their fleet manager has activated OTP, the driver will insert their SuperPass card at a Petro-Pass cardlock location.
2. The driver will be asked to press 1 and select enter on the card reader.
3. If the SuperPass card is shared among several drivers, they will be prompted to enter their last 4 phone digits. If the card is not shared among drivers, driver will not see this prompt on the card reader.
4. Driver will enter the pump number on the next screen.
5. Then, a One-Time Passcode will be sent to their phone within seconds via text to their registered phone number. The screen on the card reader will indicate to enter the one-time passcode.
6. Drivers will be prompted to enter Odometer and/or Miscellaneous if applicable.
7. The driver is now able to start fuelling at the pump.

How to Fuel with One-Time Passcode (OTP)

Mobile phone use is permitted at Petro‑Pass locations when needed to receive and enter a One Time Passcode (OTP) at the Payment terminal/Fuel Island Terminal (FIT).

OTP is sent by text message to a registered phone number and is required to start a fuelling transaction. The OTP process is completed at the terminal and does not require the driver to have their phone out while fueling. Phone use should be limited to receiving and entering the OTP, and all other site safety requirements must continue to be followed at all times.

The OTP is valid for 10 minutes.

If the OTP expires before it is entered, the driver can restart the transaction to receive a new one-time passcode.

OTP is delivered via SMS and requires minimal cellular connectivity, which is why this method was selected. Network assessments have been conducted across Petro‑Pass locations, and no widespread issues with connectivity have been identified.

• For drivers: If you do not receive your OTP, contact your fleet manager. They can retrieve the code for you or assist with next steps. You can also contact customer service at 1‑800‑686‑0220.
• For fleet managers: If a driver contacts you about a missing OTP, you can retrieve it in SuperPass Online (SPOL):
  • Log into SPOL
  • Navigate to “One-Time Passcode” under the “Manage Cards” tab
  • Search for the driver’s SuperPass card number
  • The active OTP will be displayed in the table
  You can provide this code to the driver if it is still within the 10-minute validity period

Yes. Fleet managers can enable or disable OTP for cards or drivers through SuperPass Online (SPOL). However, if a card is disabled and used, the transaction will not be successful.

Fleet managers should update or remove the driver’s phone number in SPOL immediately to prevent unauthorized OTP access. You can edit this information under Actions within My Drivers.

Drivers may receive multiple OTP messages if unauthorized attempts are being made on the card. OTP is successfully preventing these transactions from being completed.

No action is required unless you notice confirmed unauthorized transactions. If so, contact your designated Petro-Canada Account Representation or customer support.

Driver phone numbers are used only to send the One Time Passcode (OTP) required for transaction authorization. This information is not shared or used for any other purpose.