Two-factor authentication is a sign-in process that provides enhanced protection against unauthorized access to your account. 

No, two-factor authentication will be included on all accounts. It's required every time you sign in to protect your account. It's a critical security measure for your protection.

Yes. Each time you sign in, whether on the website or the app, you'll be asked to enter a verification code sent to your email. This ensures your account is secure on every session.

Yes, this two-factor authentication only applies to members using web or app.

Try these steps:

• Check your spam/junk folder: the email may have been filtered.
• Wait a minute or two: sometimes email delivery can be slightly delayed.
• Add [email protected] to your contacts: this helps prevent future emails from going to spam.
• Return to the sign-in page/screen and try to sign-in again
• Check you're looking at the right email account: the code is sent to the email registered on your Petro-Canada account.

If none of these steps work, contact our Customer Service team.

Codes are valid for a limited time. If yours has expired, simply try to sign-in again. A new code will be sent to your email. Make sure to enter it promptly once received.

A few things to check:

• Make sure you're entering the most recent code. Only the newest code will work.
• Double-check for typos, codes are 6 digits, numbers only.
• Ensure the code hasn't expired. Try to sign-in again if needed.
• If you're copying and pasting, make sure there are no extra spaces.

We encourage you to add your mobile phone number to your account for future two-factor authentication. Currently however, verification codes are sent by email only. Make sure the email on your account is one you can easily access on your phone or computer.

If you can't access the email on your account, you'll need to contact our Customer Service team so we can verify your identity and help update your email address.

For security, your account may be temporarily locked after multiple failed verification attempts. Please wait a few minutes and try again. If you're still locked out, contact Customer Service at for assistance.

No, it won't; however, we recommend signing into the app before arriving at the station. Once signed in, you can use the app without needing to verify again during that session. If you've been signed out, you will need to complete two-factor authentication to sign back in.

Each Petro-Canada account should have a unique email address. We recommend each family member have their own account and use their own email.

Do not share this code with anyone. If you received a code you didn't request, we recommend:

• Change your password immediately
• Do not click any links in the email if it looks suspicious
• Contact Customer Service if you're concerned

No. Never. Petro-Canada will never contact you by phone, text, or email asking you to share your verification code. The code should only ever be entered on the official Petro-Canada.ca website or in the Petro-Canada App. If someone asks for your code, do not provide it.